At IPTVLook, customer satisfaction is important to us. Please read our refund policy carefully before purchasing any subscription.

1. Digital Service Notice

IPTVLook provides digital IPTV subscription services. Because our services are digital and delivered instantly after payment, all sales are generally considered final.

2. Eligibility for Refunds

We may issue a refund under the following conditions:

• You experience technical issues that prevent service usage.

• Our support team is unable to resolve the issue within 48 hours of your complaint.

• The refund request is made within 24 hours of purchase.

• You have not violated our Terms of Service.

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Incorrect device compatibility.

• Poor internet connection on the customer’s side.

• Failure to follow setup instructions.

• Changing your mind after activation.

• Subscription already used for more than 24 hours.

• Account suspension due to policy violations.

4. Free Trial Recommendation

We strongly recommend that customers request a trial before purchasing a full subscription to ensure compatibility and satisfaction.

5. How to Request a Refund

To request a refund, please contact us at:

📧 Email: support@iptvlook.com
🌐 Website: iptvlook.com

Please include:

• Your order number

• Payment receipt

• Description of the issue

Our support team will review your request within 1–3 business days.

6. Processing Time

If approved, refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.

7. Chargebacks

Filing a chargeback without contacting support first may result in permanent suspension of your account and denial of future services.

If you have any questions about our refund policy, please do not hesitate to contact us.